Refund policy

The thetvmovies Store Return Policy is valid for 60 days from receipt of your item. See returns procedure below.

AVAILABILITY

Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfill an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements. You will be issued a full refund.

Faulty Items

If you receive a damaged or faulty item then you may return it to us and we will replace it. If there is no stock for that product, then you will be issued a refund. You must send the item back to us first. 

If we have sent you the wrong product then you may return it to us and we will send the correct item or provide a refund. In this instance, we will refund you your initial shipping fee. 

Unwanted Items

  • Items must be returned to us in their original packaging and condition
  • We will issue a refund to your card/paypal once the item has been returned and inspected

Returns Procedure

  1. To return an item/request a refund, please contact us. Please provide the reason for your return
  2. Package the item securely and include your name and order number within
  3. You will be responsible for paying the shipping costs for returning your item. If a refund is approved then this will be issued.
  4. If the item is exchanged then it will be shipped to you free of charge.